📩 Awareclub Grievance Redressal Mechanism

Awareclub is committed to providing a transparent, responsive, and user-friendly experience across all its platforms. In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have established the following grievance redressal process:

🧑‍💼 Grievance Officer Details

• Name: Thati Srinivas Haritha
• Designation: Grievance Officer
• Email: grievance@awareclubindia.com
• Response Time: Within 15 calendar days of receiving the complaint
• Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

📝 How to Lodge a Complaint

Users may submit grievances related to:

• Inaccurate or misleading AI-generated content
• Issues with course access, job tools, or client portals
• Refund or payment disputes
• Data privacy concerns
• Abuse, impersonation, or platform misuse

To file a complaint, please email grievance@awareclubindia.com with the following details:

• Full Name
• Registered Email ID
• Description of the issue
• Relevant screenshots or evidence (if applicable)
• Date and time of occurrence

🔄 Resolution Process

• The Grievance Officer will acknowledge your complaint within 48 hours.
• A detailed response or resolution will be provided within 15 days.
• If you are not satisfied with the resolution, you may escalate the issue to relevant authorities or platforms such as CPGRAMS.

📍 Placement Recommendations

• Footer link labeled “Grievance” or “Complaints”
• Contact Page section titled “Grievance Redressal”